Effective Date: October 1, 2026

Soft Heart Counseling, PLLC respects your privacy and is committed to protecting the personal information you may provide when visiting our website.

This Privacy Policy explains what information may be collected through this website, how that information may be used, and the choices available to you.

Information We May Collect

When you visit the Soft Heart Counseling website, certain information may be collected automatically, including your browser type, device type, IP address, pages visited, referring website or search engine, and general website usage information.

We may also receive information that you voluntarily provide, such as your name, email address, telephone number, or other information submitted through a contact or inquiry form.

Please do not use ordinary website contact forms to send sensitive medical, mental health, or other confidential information unless the form is specifically identified as secure and appropriate for that purpose.

Counseling and Client Information

Visiting this website does not establish a therapist-client relationship.

Information related to counseling services, appointments, intake paperwork, billing, secure communications, and other client services may be handled through our designated practice-management or Client Portal system rather than through this website.

Soft Heart Counseling currently uses SimplePractice for practice-management and Client Portal services. Information submitted through SimplePractice is subject to the privacy and security practices applicable to that service and to applicable healthcare privacy requirements.

How We May Use Information

Information collected through this website may be used to respond to inquiries, provide information about counseling services, operate and improve the website, understand how visitors use the website, maintain website security, and comply with applicable legal obligations.

We do not sell your personal information.

Cookies and Website Analytics

This website may use cookies and similar technologies that help the website function, remember preferences, understand website traffic, and measure website performance.

Third-party services used by the website may also collect information according to their own privacy policies.

Depending on your browser and the technologies used by the website, you may be able to limit or disable cookies through your browser settings.

Third-Party Services and Links

The Soft Heart Counseling website may contain links to third-party websites or services, including our Client Portal, scheduling services, professional directories, social media platforms, or other resources.

Once you leave the Soft Heart Counseling website, the privacy practices of the third-party website or service apply. Soft Heart Counseling is not responsible for the privacy practices or content of third-party websites.

Online Scheduling and Client Portal

If you choose to schedule an appointment or access the Client Portal, you may be directed to SimplePractice or another secure service used by Soft Heart Counseling.

Information submitted through the Client Portal should be handled through that system rather than through ordinary website forms or email whenever confidential clinical information is involved.

Email and Electronic Communication

Standard email and ordinary website communications may not provide the same level of security as a designated healthcare communication system.

Please avoid sending highly sensitive clinical or personal information through ordinary email.

Current clients should use the communication methods provided by Soft Heart Counseling for confidential matters whenever appropriate.

Advertising and Analytics

Soft Heart Counseling may use website analytics or advertising services to understand how people find and interact with our website.

These technologies may collect information such as website visits, interactions, device information, and referral sources.

We do not intentionally use advertising or analytics tools to disclose confidential therapy-session information or psychotherapy records.

Data Security

We take reasonable measures to protect information associated with our website and business operations.

However, no website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure.

For confidential counseling communications, please use the secure methods provided by Soft Heart Counseling.

Children’s Privacy

This website is intended to provide information about Soft Heart Counseling and its services and is not designed to knowingly collect personal information directly from children through the website.

If we learn that personal information has been collected through the website from a child in a manner inconsistent with applicable law, we will take reasonable steps to address it.

Your Privacy Choices

You may choose not to submit personal information through this website.

You may also adjust your browser settings to limit certain cookies or tracking technologies. Disabling some technologies may affect how portions of the website function.

If you have questions about personal information you have submitted directly through this website, you may contact Soft Heart Counseling.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or legal requirements.

When changes are made, the revised Privacy Policy will be posted on this page with an updated effective date.